Support
Questions, orders, certificates.
Your support requests
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Your support requestsContact
- Orders & shipping
- [email protected]
- Certificates & quality
- [email protected]
Frequently asked
When is a size released for sale?
Release is a records rule: passing certificates from distinct independent laboratories must meet that batch’s testing target. The target and completed reports appear on its lot page. A report counts once per laboratory, not once per assay. Certificates on record remain visible while testing is pending; a batch below its target cannot be bought.
What does the printed purity figure mean?
It is the lowest figure across the certificates on record for that exact size and lot — never the best one. Every figure links to its certificates on the lot page.
Why can some sizes not be added to the cart?
A batch below its testing target is pending. Its page stays open and the certificates already in hand are shown. Meeting the target alone does not make stock available: expired, quarantined, withdrawn or depleted batches cannot be bought.
What does shipping cost?
Live carrier rates are shown at checkout and you choose the option. We deliver to United States addresses only. Orders of $200.00 or more (before discounts) ship free on the fastest option Everpure can cover, up to $15.00 of its carrier rate; cheaper options are free too, and faster options are charged only the difference above it. When no option costs $15.00 or less, every option is $15.00 off its carrier rate. Orders of $500.00 or more (before discounts) require a signature on delivery — it is included in the rates shown.
How do I look up a certificate?
Enter the lot code printed on the vial on the lot page. The release registry lists every size, lot and status.
Which payment methods are accepted?
No payment is collected when an order is submitted — orders are recorded without a charge.
Shipping
Live carrier rates are shown at checkout and you choose the option. We deliver to United States addresses only. Orders of $200.00 or more (before discounts) ship free on the fastest option Everpure can cover, up to $15.00 of its carrier rate; cheaper options are free too, and faster options are charged only the difference above it. When no option costs $15.00 or less, every option is $15.00 off its carrier rate. Orders of $500.00 or more (before discounts) require a signature on delivery — it is included in the rates shown.
Returns
Return requests are handled by email — write to [email protected] with your order number.